Payment Policy – Carlivacity

Effective from January 4, 2025

At Carlivacity, we are committed to providing a secure and convenient payment process for our customers. This Payment Policy outlines the accepted methods of payment, billing procedures, and other important information regarding payments for orders placed on our website. Please read this policy carefully to ensure a smooth and efficient payment experience.

1. Accepted Payment Methods

We offer a variety of payment options for your convenience. The following payment methods are accepted for all purchases on Carlivacity:

  • Credit and Debit Cards: We accept major credit and debit cards, including:
    • Visa
    • MasterCard
    • American Express
    • Discover
  • PayPal: You can also choose to pay securely via your PayPal account.
  • Apple Pay: For added convenience, we accept Apple Pay for purchases made on compatible devices.
  • Google Pay: You can use Google Pay for a fast and secure checkout.

When paying with credit or debit cards, all transactions are processed through a secure payment gateway. For PayPal, Apple Pay, and Google Pay, we ensure that all personal and financial information is handled securely by the respective third-party providers.

2. Payment Security

We take your privacy and security seriously. To protect your information during the payment process, we use SSL (Secure Socket Layer) encryption technology. This ensures that any personal information, including payment details, is securely transmitted and kept private.

  • Fraud Prevention: For added security, we monitor transactions for signs of fraud. If any suspicious activity is detected, we may contact you for verification before processing your order.
  • Authorization: Please note that payment will only be authorized once your order is placed and processed successfully. You will receive an order confirmation email once your payment has been successfully processed.

3. Payment Authorization

  • Pre-authorization: For some orders, a pre-authorization hold may be placed on your card to confirm availability of funds. This is not a charge, but a temporary hold on your account. The hold will be released if the order is canceled, or once the payment is processed.
  • Payment Confirmation: After your payment is authorized and processed, you will receive an order confirmation email. This email will include details of your purchase, including the products you’ve ordered, the total price, and your shipping address.

4. Currency

All prices on Carlivacity are listed in USD (United States Dollars), unless otherwise specified. If you are purchasing from outside the United States, please be aware that your bank or payment provider may convert the charge into your local currency, and additional currency conversion fees may apply.

5. Billing Information

When placing an order, you are required to provide accurate billing information, including your name, billing address, and payment details. The billing address must match the address associated with the payment method used to complete the transaction.

  • If the billing information provided does not match the payment method, we may ask for additional verification to process your payment.

6. Taxes and Additional Charges

  • Sales Tax: Sales tax will be applied to your order where applicable, based on the shipping address and the tax laws in your location.
  • Shipping Fees: Shipping charges will be calculated during checkout and are added to your total order cost based on the shipping method you select.
  • Customs and Duties (for International Orders): For orders shipped outside of the United States, customs duties, taxes, and other fees may apply. These are not included in the price at checkout and are the responsibility of the customer upon delivery.

7. Payment Errors

If you encounter any issues with your payment, such as a declined card, incorrect billing address, or transaction errors, please contact our customer service team. We will work with you to resolve any issues and ensure that your payment is processed correctly.

  • Failed Payments: If your payment fails, your order will not be processed. You will be notified by email, and you can attempt to place the order again with an alternative payment method.

8. Refunds and Cancellations

Please refer to our Refund and Return Policy for details on how refunds are processed for returned or canceled orders. Refunds will be issued to the original payment method used for the purchase.

  • Refund Processing Time: Refunds may take 5-7 business days to process depending on the payment method used. It may take longer for your bank or credit card provider to post the refund to your account.

9. Payment for Subscriptions or Recurring Orders

If you are purchasing a subscription or any product that involves recurring payments, you will be billed automatically at the frequency specified at checkout. You can manage or cancel your subscription at any time by contacting us or through your account settings on our website.

10. Changes to the Payment Policy

We reserve the right to update or modify this Payment Policy at any time. Changes to the policy will be posted on this page with the updated date. We encourage you to review this policy regularly to stay informed about any changes.

Contact Information

If you have any questions or concerns regarding payments or billing, please do not hesitate to contact us. Our customer service team is available to assist you.

Thank you for choosing Carlivacity for your hat purchase! We aim to provide a secure and convenient shopping experience for all our customers.