Sales Policy – Carlivacity

Effective from January 4, 2025

At Carlivacity, we strive to provide a seamless and satisfying shopping experience for all our customers. Our sales policy outlines the terms and conditions under which we sell our products. By making a purchase from our website, you agree to the terms stated below.

1. Product Availability

We make every effort to ensure that the products listed on our website are available for purchase. However, all products are subject to availability. If an item is out of stock or unavailable after an order has been placed, we will notify you promptly and offer the option to:

  • Cancel the order and receive a full refund.
  • Choose an alternative product if available.
  • Wait for the product to be restocked and shipped at a later date.

2. Pricing

  • All prices listed on our website are in US Dollars (USD) unless otherwise specified.
  • Prices may change at any time due to promotions, discounts, or other market factors. The price you pay for an item is the price listed at the time of your order.
  • Taxes: Applicable sales tax will be applied to orders based on your shipping address. The final tax amount will be calculated at checkout.
  • Shipping Costs: Shipping costs are calculated based on the shipping method and location. You will be informed of shipping fees during the checkout process.

3. Order Confirmation

Once your order is successfully placed, you will receive an order confirmation email with details of your purchase, including the products, prices, shipping address, and estimated delivery date. This confirmation does not guarantee that your order will be processed and shipped immediately. All orders are subject to verification, availability, and approval.

4. Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover.
  • PayPal: You can also pay securely through PayPal.
  • Gift Cards: If you have received a Carlivacity gift card, it can be used at checkout.

Payment will be charged to your account upon order confirmation. If there are any issues with payment processing, we will notify you promptly.

5. Order Processing & Shipping

  • Order Processing Time: All orders are typically processed within 1-2 business days (excluding weekends and holidays). Once processed, your order will be shipped according to the selected shipping method.
  • Shipping Times: Shipping times vary depending on your location and the shipping method selected at checkout. We offer standard and expedited shipping options.
  • International Shipping: We offer international shipping to select countries. International orders may be subject to customs duties and taxes, which are the responsibility of the customer.

6. Promotions and Discounts

  • Discount Codes: We may offer promotional discount codes from time to time. To redeem a discount, enter the code at checkout. Discounts cannot be applied retroactively to completed orders.
  • Sales Events: Special sales events, such as Black Friday or holiday promotions, may be offered at various times during the year. These promotions are subject to change and may have specific terms and conditions.
  • Final Sale: Some items may be marked as final sale during promotions. These items cannot be returned or exchanged.

7. Cancellation Policy

Once an order is placed and processed, it cannot be canceled. However, if you need to cancel an order before it is shipped, please contact us as soon as possible at info@Carlivacity.com. We will do our best to accommodate your request.

8. Returns & Exchanges

Please refer to our Return Policy for information regarding returns and exchanges. We accept returns within 30 days of receipt of your order, provided the items are unused, unworn, and in original condition. Please note that some items may be excluded from returns due to health and safety reasons or sale promotions.

9. Customer Service

If you have any questions or concerns regarding your order, product availability, or need assistance with your purchase, please don’t hesitate to contact our customer service team. We are happy to help!

10. Limitation of Liability

Carlivacity is not responsible for any loss, damage, or injury resulting from the use or inability to use our products. The liability of Carlivacity is limited to the purchase price of the product.